Cancellation & Refund Policy

This policy applies to cancellations and refunds for proxy purchasing and forwarding (consolidation and international shipping). Product price, domestic shipping, service fees, and international shipping may each follow different refund rules.

You may cancel at any time before we place the order with the seller, for a full refund (product price + fees). This applies while your request status is "Reviewing".

Once we have ordered and paid the seller, cancellation follows that seller's policy. If the seller approves, the product price and domestic shipping are refunded; service fees for work already performed are not.

Items the seller does not allow to be cancelled (made-to-order, limited editions, pre-orders) may be non-cancellable.

After arrival at our warehouse, you may request a domestic return in Korea. Round-trip domestic shipping and a return-handling fee apply, and only for items the seller accepts back.

Change-of-mind refunds are not available once international shipping has begun. If the Company is at fault (e.g., wrong shipment), we reship or refund at our expense.

If a package is returned for reasons on the member's side (recipient absence or refusal, customs rejection, unpaid duties or taxes, incorrect delivery details, etc.), international shipping fees already paid are non-refundable, and return costs such as return shipping and duties are borne by the member. Reshipping requires paying international shipping again.

If you do not choose reshipping, a domestic return, or disposal within 14 days of our return notice, the package is disposed of, and neither the product price nor shipping fees are refunded. The same applies to packages disposed of or confiscated locally by customs or the carrier.

If we cannot complete the purchase due to stock-outs, discontinued sales, or significant price changes, we refund the full amount including service fees.

Damage or loss during storage attributable to the Company is compensated at actual loss (limits are listed on the Pricing page).

In-transit damage or loss follows the carrier's compensation policy. Shipping insurance is optional: if selected when requesting shipment, the actual EMS insurance fee is added with no markup. Compensation limits and exclusions follow EMS rules, so not every loss is covered.

You may cancel a shipping request freely before payment. Your items stay in storage, and cancelling does not restart the free storage period.

After payment and before handover to the carrier, send cancellation or refund requests via 1:1 inquiry. We review each case manually based on the work already done; there is no automatic refund amount.

Once the shipment has been handed over to the carrier, it cannot be cancelled.

Refunds are issued to the original payment method within 3–10 business days from approval. Timing may vary by payment provider.

For cancellation and refund inquiries, contact support@boxcu.com (weekdays 10:00–18:00 KST).