Cancellation & Refund Policy

This policy applies to cancellations and refunds for proxy purchasing and forwarding (consolidation and international shipping). Product price, domestic shipping, service fees, and international shipping may each follow different refund rules.

You may cancel at any time before we place the order with the seller, for a full refund (product price + fees). This applies while your request status is "Reviewing".

Once we have ordered and paid the seller, cancellation follows that seller's policy. If the seller approves, the product price and domestic shipping are refunded; service fees for work already performed are not.

Items the seller does not allow to be cancelled (made-to-order, limited editions, pre-orders) may be non-cancellable.

After arrival at our warehouse, you may request a domestic return in Korea. Round-trip domestic shipping and a return-handling fee apply, and only for items the seller accepts back.

Change-of-mind refunds are not available once international shipping has begun. If the Company is at fault (e.g., wrong shipment), we reship or refund at our expense.

If we cannot complete the purchase due to stock-outs, discontinued sales, or significant price changes, we refund the full amount including service fees.

Damage or loss during storage attributable to the Company is compensated at actual loss (limits are listed on the Pricing page).

In-transit damage or loss follows the carrier's compensation policy; we recommend shipping insurance for high-value items.

Consolidation/shipping requests can be cancelled free of charge before packing begins. After packing and before dispatch, a restocking fee may apply.

Refunds are issued to the original payment method within 3–10 business days from approval. Timing may vary by payment provider.

For cancellation and refund inquiries, contact support@boxcu.com (weekdays 10:00–18:00 KST).