Terms of Service

These Terms govern the conditions, procedures, rights, and obligations between boxcu (the "Company") and members regarding the proxy purchasing and package forwarding services (the "Service").

"Proxy purchase" means the Company ordering and paying for products from Korean online stores on a member's behalf and receiving them at the Company warehouse.

"Forwarding (warehouse)" means the Company receiving and storing packages that a member ordered directly to their assigned Korean warehouse address, then consolidating and shipping them to an overseas address upon request.

"Consolidation" means combining multiple packages into one shipment; "warehouse address" means the domestic receiving address issued with a member-specific personal code.

These Terms take effect upon posting within the Service.

The Company may amend the Terms within the bounds of applicable law, with notice at least 7 days before the effective date (30 days for changes unfavorable to members). Continued use after notice constitutes acceptance.

Membership requires being at least 14 years old and providing accurate information. Use of another person's identity may result in restriction.

Members are responsible for safeguarding their account credentials and must notify the Company immediately of suspected unauthorized use.

The Company provides: ① intake, quotation, and execution of proxy-purchase requests; ② warehouse storage (free for 365 days from arrival); ③ consolidation and international shipping via carriers; ④ auxiliary features such as the shipping calculator.

The Company is not the seller of products. Product defects and quality remain the responsibility of the respective seller; the Company is responsible within the scope of its agency services.

Proxy purchases proceed as: request → quote → member payment → purchase → warehouse arrival. Quotes include the product price, domestic shipping, and service fees.

If a purchase cannot be completed as quoted (sold out, price change, quantity limits), the Company will notify the member and cancel the request or settle the difference.

Payments are made via the methods offered by the Company (credit card, PayPal, etc.). Amounts shown in foreign currency may vary with the exchange rate at the time of payment. PayPal payments (including cards paid through PayPal) carry no additional payment surcharge.

Before paying, the member must agree to the current quote (amount, selected add-ons, and opening scope). If the amount or scope of work changes after agreement, the Company will ask the member to agree again. Quotes already issued keep the terms in effect when they were issued; fee changes are not applied retroactively.

The Company has no obligation to proceed with a purchase before the member's payment is completed.

International shipping is performed through designated carriers (EMS, K-Packet, DHL, UPS, etc.). Delivery times are estimates; the Company is not liable for delays caused by customs or local conditions absent willful misconduct or negligence.

Members bear responsibility for returns or loss caused by errors in recipient name, address, or contact information.

Forwarding charges consist of the official EMS rate, a forwarding fee (10% of the EMS rate), and a handling fee of ₩4,200 per shipment, each shown separately in the quote. The payment total is rounded up to the nearest ₩100.

Standard shipping is unopened: boxes are not opened, and there is no extra charge for inbound registration, an exterior photo at arrival, or consolidation.

Add-ons are included in the shipping quote only when the member requests them, and work is performed only after the member agrees to the quote and pays: (1) product inspection (count and exterior check; requires opening the box): ₩200 per item; (2) repacking: ₩3,000 per box (if weight or size changes after repacking, shipping is re-quoted and the member approves again); (3) unboxing video: ₩3,000 per package (must be requested before opening).

Shipping insurance is optional. If the member selects it when requesting shipment, the actual EMS insurance fee is added with no markup. Compensation limits and exclusions follow EMS rules, and insurance does not cover every loss.

A shipping request may be cancelled freely by the member before payment; the items remain in storage, and cancellation does not restart the free storage period. After payment and before handover to the carrier, cancellation or refund requests are received via 1:1 inquiry and reviewed individually. Once handed over to the carrier, a shipment cannot be cancelled.

If a dispatched package is returned for reasons not attributable to the Company, such as recipient absence or refusal, incorrect delivery details, customs rejection, unpaid duties or taxes, or an undeliverable destination, the member bears all return-related costs (return shipping, duties, storage), and international shipping fees already paid are non-refundable.

When a returned package arrives back at our warehouse, we notify the member. Within 14 days of the notice, the member must choose to (1) reship (international shipping charged again), (2) return the item domestically in Korea, or (3) dispose of it. If no choice is made within that period, the member is deemed to consent to disposal, and the Company may dispose of the item in accordance with applicable law.

Where local customs or the carrier disposes of, confiscates, or seizes a package because it cannot be returned (prohibited items, unpaid duties, prolonged non-collection, etc.), the Company is not liable absent willful misconduct or negligence, and neither the product price nor international shipping fees are refunded.

If return costs exceed the value of the goods or a return is not possible, the Company may choose local disposal after notifying the member. No residual value can be claimed for disposed items, and any disposal costs are borne by the member.

If a return is caused by the Company (e.g., wrong shipment or labeling error), we reship or refund at our expense.

Import duties, VAT, and related costs are borne by the recipient. Members must provide accurate customs information (e.g., personal customs code).

Requests for false declarations (e.g., undervaluing) are not accepted; any resulting disadvantage is borne by the member.

Items prohibited from air transport (standalone lithium batteries, flammables, aerosols, etc.), import/export-restricted goods, and counterfeits cannot be accepted.

If prohibited items arrive at the warehouse, the Company may refuse, return, or dispose of them at the member's expense.

Storage is free for 365 days from each package's arrival date. After the free period, a storage fee of ₩300 per box per day applies.

If the member takes no action within 30 days of an expiry notice, the Company may dispose of the items in accordance with applicable law.

Inbound and inspection photos and unboxing videos are deleted within 15 days after the member receives the items. Please save anything you need before then.

Damage or loss during storage attributable to the Company is compensated based on actual loss, subject to the limits separately announced. In-transit incidents follow the carrier's compensation policy; optional shipping insurance (actual EMS insurance fee) is available, with compensation limits and exclusions following EMS rules.

The Company is not liable for damages caused by events beyond its control, such as force majeure, war, strikes, or customs authority actions.

Members may withdraw at any time; withdrawal is completed after settling ongoing orders and stored packages.

The Company may restrict or terminate service for members who violate these Terms or disrupt operations.

These Terms are governed by the laws of the Republic of Korea. Disputes are subject to the competent court under the Civil Procedure Act; members may also seek mediation through bodies such as the Korea Consumer Agency.