boxcu Help Center
How can we help you?

Most Korean online stores work — Musinsa, Olive Young, Smart Store — plus listings from individual sellers on marketplaces like Bunjang (secondhand). Off-platform deals (KakaoTalk, direct bank transfer), raffles/pre-orders, and items where sellers ban proxy buying may be limited.

Usually within a few hours on business days, at most 1 day to confirm stock and price.

If we can't complete the purchase, you get a full refund including service fees.

Same as a regular sold-out case — if we can't complete the purchase, you get a full refund including service fees.

Full refund before we place the order with the seller. After that, it follows the seller's cancellation policy — see our refund policy for details.

You get a warehouse address with your personal code (format WH123456) immediately at sign-up. Copy it anytime from My Warehouse.

Free for 365 days from each package's arrival. After that, ₩300 per box per day.

Select multiple stored packages in My Warehouse and request shipping — we repack them into one box. Less volume means much cheaper shipping.

Arrived packages appear in your My Warehouse list. Email notifications are coming soon.

Express (DHL/UPS) 2–5 days, EMS 3–10 days, sea freight 15–40 days. Check per-country estimates in the shipping calculator.

Yes — you get a tracking number right after dispatch, trackable on the carrier's site.

Arrival and inspection photos and unboxing videos are deleted within 15 days after you receive your items. Please save anything you need before then.

Import duties and taxes are paid by the recipient. See the customs guide for duty-free thresholds by country.

Your country's customs will charge duties/taxes, and delivery continues after payment. We recommend checking per-country thresholds in the customs guide before ordering.