boxcu Help Center
How can we help you?

Most Korean online stores work — Musinsa, Olive Young, Smart Store — plus listings from individual sellers on marketplaces like Bunjang (secondhand). Off-platform deals (KakaoTalk, direct bank transfer), raffles/pre-orders, and items where sellers ban proxy buying may be limited.

Usually within a few hours on business days, at most 1 day to confirm stock and price.

If we can't complete the purchase, you get a full refund including service fees.

Same as a regular sold-out case — if we can't complete the purchase, you get a full refund including service fees.

Full refund before we place the order with the seller. After that, it follows the seller's cancellation policy — see our refund policy for details.

You get a warehouse address with your personal code (BX-U-XXXX) immediately at sign-up. Copy it anytime from My Warehouse.

Free for 1 year from each package's arrival. After that, ₩500 per box per day.

Select multiple stored packages in My Warehouse and request shipping — we repack them into one box. Less volume means much cheaper shipping.

Arrived packages appear in your My Warehouse list. Email notifications are coming soon.

Express (DHL/UPS) 2–5 days, EMS 3–10 days, sea freight 15–40 days. Check per-country estimates in the shipping calculator.

Yes — you get a tracking number right after dispatch, trackable on the carrier's site.

Import duties and taxes are paid by the recipient. See the customs guide for duty-free thresholds by country.

Your country's customs will charge duties/taxes, and delivery continues after payment. We recommend checking per-country thresholds in the customs guide before ordering.

Usually not — boxcu prepares and attaches the commercial invoice. Some countries require a personal ID number for imports; we'll guide you at shipping request if needed.